Privacy policy & terms

1. Who we are

This website is operated by Lolita Reid, business clarity coach and founder of Project P. If you have any questions about this policy or how your information is handled, you can contact me directly at info@lolitareid.com.

2. Information collected

Information may be collected when you:

• Complete a contact, enquiry, or application form
• Subscribe to The Clarity Boost newsletter
• Book a coaching session, VIP Day, or workshop place
• Communicate by email, phone, or social media

3. What is collected

• Your name and contact details, including email address and phone number
• Business information you choose to share during enquiries or sessions
• Payment details, processed securely by third-party payment providers
• Technical data such as IP address, browser type, and pages visited

4. How your information is used

Your information is used only for legitimate purposes, including:

• Responding to enquiries and delivering coaching services
• Managing bookings, payments, and session scheduling
• Sending newsletters and updates where you have opted in
• Improving the website, content, and services offered
• Meeting legal and accounting obligations

5. Legal basis for processing

Personal data is processed on the basis of your consent, the performance of a contract for coaching services, legitimate business interests, and compliance with legal obligations.

6. Sharing your information

Your information is never sold. It may be shared with trusted service providers who support the running of this business — for example, email marketing platforms, scheduling tools, payment processors, and accountants. All providers are required to protect your data and use it only for the agreed purpose.

7. Confidentiality of coaching

Everything shared within a coaching session is treated as confidential and is not disclosed to third parties, except where disclosure is required by law or where there is a serious risk of harm.

8. Data retention

Personal data is kept only as long as necessary for the purpose it was collected, or as required by law. Newsletter data is kept until you unsubscribe. You may request deletion at any time.

9. Your rights

You have the right to:

• Access the personal data held about you
• Request correction of inaccurate information
• Request deletion of your data
• Withdraw consent for marketing at any time
• Object to or restrict certain processing
• Request a copy of your data in a portable format

10. Cookies

This website may use cookies and similar technologies to help the site function properly and to understand how it is used. You can control or disable cookies through your browser settings at any time.

11. Security

Appropriate technical and organisational measures are in place to protect your personal data. No method of transmission over the internet is completely secure, but reasonable steps are taken to safeguard your information.

12. Terms of service

• Coaching is a collaborative process. You remain responsible for your own decisions, actions, and results.
• Coaching is not therapy, counselling, medical, legal, or financial advice.
• Payment is due before services begin unless a payment plan has been agreed in writing.
• Sessions rescheduled with at least 24 hours' notice can be moved without charge; later cancellations may be forfeited.
• All frameworks, worksheets, and materials shared remain the intellectual property of Lolita Reid and are for your personal use only.

13. Changes to this policy

This policy may be updated from time to time. Any changes will be published on this page with a revised date.

14. Contact

For any privacy question or request, contact info@lolitareid.com or write to Fredfossgata 4, 3320 Vestfossen, Norway.